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Microsoft Surface Go Laptop, Intel Core i5, 16GB, 256GB SSD, 12.4 Inch HD, Windows 10 Pro Platinum | 21O-00001

SKU 21O-00001
Sold out
Original price AED. 2,599.00
Original price AED. 2,599.00 - Original price AED. 2,599.00
Original price AED. 2,599.00
Current price AED. 2,299.00 Inclusive of VAT
AED. 2,299.00 - AED. 2,299.00
Current price AED. 2,299.00 Inclusive of VAT
Key features

  • Intel 10th Gen4-Core i5
  • 16GB DDR4 Memory
  • 256GB SSD Storage
  • 12.4 Inch HD Display
  • Intel UHD Graphics 615
  • Windows 10 Pro
  • Fingerprint Reader
  • Platinum Color

Customer Reviews

Based on 6 reviews
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N
Nermine Ammar
Efficient, portable, and good

Everything about this laptop is either very good, satisfying, or BOTH!

M
Muhannad Salek
Great laptop

Every thing running smoothly and fast. Thanks to Muhammed for such a great recommendation.

I
Iris Moreno
very happy with my purchase

got the business version at the same price of the consumer one, very happy with it.

A
Ahlam Saade
Got the windows 10 pro Version

This Model is Business Model, and came with brown box and windows 10 Pro, very Happy with my laptop and with my windows upgrade.

T
Tajweed Jabara
Good if you moving alot

Go this for my college as a computer scince student, very small size fits in any backpack, light weight to carry it anyway and anytime.
very recommended if you move alot.

Delivery Policy – Products
When we accept your order, we will do our best to make the delivery within the quoted delivery period. Some items shipping time vary, please check that during checkout page, if we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address then we may offer a full or partial refund of the delivery fee.

If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to two days and you may re-arrange delivery. After this period, we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days. If for any reason your order does not arrive by the estimated promised delivery date then we will contact you at the email address you provide with a status update and modified delivery estimate.

If you have not received delivery within 5 days of placing order, please email us to Webshop@gulfmicro.ae



Delivery Method

Option1: Collection
Address: Gulf Micro Systems LLC

P.O. BOX: 34815 Bur Dubai Al Rafah Building

Showroom No. 6

Dubai – UAE

Phone. +971 4 3586629

Collection Time: 10 am to 8:00 pm (2PM-5PM lunch Break)



Option 2: Delivery till door
the goods will be delivered to the customer with one of our shipping partners such as Aramex, DHL, Wing

Shipping Fees:

Shipping costs are based on a combination of the following:

Weight and dimensions of your package
Method of shipment (ground, air, sea, etc.)
Location you are shipping from (city, country)
Location you are shipping to (the destination country)
We offer free shipping within the UAE, for orders of AED 1000 and above. Shipping costs to International countries will be calculated on your shopping cart during checkout.

Costs can be considerably higher for international destinations, and generally not include additional charges such as duties, taxes, and customs clearance fees. For example, international rates may include pickup and door-to-door delivery. Customs clearance and maybe some other government fees. Extended Area Surcharges may apply depending on the international location and is not included in the shipping Fees. This should be paid by the customer receiving the goods.



Shipping Mode:

We use Aramex or DHL, Wing for deliveries to all other Emirates and Aramex, DHL international orders.



Delivery Lead-Time Frame:



Within the UAE: 2-3 working days
Within the GCC: 3-10 working days
We ship to following countries

United Arab Emirates
Saudi Arabia
Kuwait
Bahrain
Oman
Qatar
For Local Shipment:

We often process local shipment same or next working day if we got the order before 15:00, Sunday till Thursday. If for any reason your order does not shipped by the estimated promised delivery date then we will contact you at the email address or phone number you provide with a status update and modified delivery estimate.

International orders and shipping may incur local duties, taxes, VAT, brokerage or other local government fees, which are not included in the freight quote. Those fees are sole responsibility by the customer/Buyer of the goods. Please, check your local customs and government imports laws fees, duties and taxes.



For shipment to GCC

We often process International shipment same or next working day if we got the order before 15:00, Sunday till Thursday. If for any reason your order does not shipped by the estimated promised delivery date then we will contact you at the email address or phone number you provide with a status update and modified delivery estimate.

International orders and shipping may incur local duties, taxes, VAT, brokerage or other local government fees, which are not included in the freight quote. Those fees are sole responsibility by the customer/Buyer of the goods. Please, check your local customs and government imports laws fees, duties and taxes.



Payment Methods Accepted

We do accept following methods of payment through our secure checkout.

Cash on Delivery (Only UAE)
Bank wire transfer
Bank Cash Deposit (Only UAE)
Credit Card / Visa and Master
CashU
PayPal

Goods Conditions

We offer Brand new retail Products, Brand New Open Box as well as Factory Refurbished/Renew, we specify exact condition under your shopping cart before checkout. Below list our products definitions

Brand New:
New Retail box, Original accessories, Full warranty by manufacturer
Open Box:
New Open box, Original accessories, Full warranty by manufacturer
Refurbished/Renew:
Refurbished products are repaired and restored to a like-new state. They are verified to work properly and include all parts and accessories (original or comparable substitutes). All refurbished products sold by Gulf Micro Systems also include a warranty.

CHANGE OF MIND RETURN:
If you change your mind and decide to return your purchase, please contact us within 14 days from parcel receipt. Returned items/goods must be in "as shipped" in original sealed box, and must include all packing material, blank warranty cards, manuals, and all accessories. Once we receive item back, we will issue refund to you. In case of return customer is obligated to cover delivery costs. All brand-new products sealed by manufacturer, purchased from our store (even when opened by us on customer request) if unsealed they are subject of at least 15% restocking fees, fee mainly depends of returned item condition. Gulf Micro Systems LLC reserves the right to refuse a return, refund, exchange request.


DAMAGED UNDER TRANSPORT OR ITEM NOT AS DESCRIBED:
Once parcel is delivered, it is in customer responsibility to check its condition. If any damages found, please check the content in the courier's presence and make an appropriate note or refuse the parcel. Please contact us via phone or email within 12 hours of receipt if any discrepancies or damages under transport found. We cannot accept any claims nor returns for such a reason if you claim it later.

FAULTY GOODS RETURN:
For the first 10 days after receipt of order faulty goods will be replaced for the same or the same series with higher technical specification product. If customer refuse replacement by asking for refund instead, we will treat it as a "Change of mind return" If we are unable to replace your item, the payment will be fully refunded.

RETURN AUTHORISATION RMA:
Before return please contact us rather via email or fill out the RMA form into our website and wait for RMA number. Returns without RMA won't be accepted. Please address parcel to:
Gulf Micro Systems LLC, Showroom No. 6, Al Rafah Building, Bur Dubai, PO Box 34815, Dubai, UAE
Write on shipping label your RMA number. Item must be shipped within 3 working days since RMA has been issued. If you are unable to do that on time, please contact us immediately to change this deadline otherwise your RMA might be cancelled and return will not be accepted any more. Any shipping insurance costs paid by customer will not be refunded.


SHIPPING ITEM BACK:
This is customer responsibility to secure the returning product and shows reasonable care. Item has to be returned in the same condition as received with all supplied accessories and original package. If any part of package is permanently damaged, you might be charged additional fee. If any accessories is missing or damaged, you will be charged its retail value. Gulf Micro Systems LLC reserves the right to refuse a return, refund, exchange request.

INTERNATIONAL RETURN
No Returns or Exchanges for International orders

Warranty terms and conditions

The warranty is valid only on the presence of serial number of the product. Gulf Micro Systems LLC reserves the right to refuse warranty if the information has been removed or changed after the original purchase of the product from the original condition. Obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement or refund according to market price of the product itself. Warranty repairs will be carried out by Gulf Micro Systems LLC Service Centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service center. Gulf Micro Systems LLC shall not be liable for reimbursements, claims and damages that may result from the unauthorized repair of the product. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units.
The warranty does not cover the following:


• Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones, cables and recording heads.


• Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Gulf Micro Systems LLC instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by Gulf Micro Systems LLC for use with this product.


• Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Gulf Micro Systems LLC.


• Unauthorized modifications carried out to the product to comply with local or international technical standards in countries for which this souq.com product was not originally designed.


• Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible.


• The batteries are charged by chargers other than those approved by Manufacturer. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.

Model : 21O-00001
Product Name : Surface Laptop Go i5 16GB 256GB SSD Platinum - 21O-00001
Product Type : Notebook
Processor Core : Quad-core (4 Core)
Touchscreen : Yes
Processor Manufacturer : Intel
Graphics Controller Manufacturer : Intel
Graphics Controller Model : UHD Graphics
Bluetooth : Yes
Graphics Memory Accessibility : Shared
Finger Print Reader : Yes
Wireless LAN Standard : IEEE 802.11ax
Maximum Power Supply Wattage : 39 W
Product Family : Surface Laptop Go
Total Solid State Drive Capacity : 256 GB
Operating System Platform : Windows
Processor Generation : 10th Gen
USB Type-C : Yes
Limited Warranty Duration : 1 Year
Product Color : Platinum
Total Installed System Memory : 16 GB
Processor Model : i5-1035G1
Operating System : Windows 10 Pro
Drive Type : SSD
Processor Speed : 1 GHz
Processor Type : Core i5
Screen Size : 12.4"
Screen Resolution : 1536 x 1024
Wireless LAN : Yes
Graphics Memory Technology : LPDDR4X
Display Screen Type : LCD
Display Screen Technology : PixelSense
Front Camera / Webcam : Yes
Maximum Turbo Speed : 3.60 GHz
USB Type-C Detail : 1 x USB-C
System Memory Technology : LPDDR4X
Height : 0.62"
Width : 11"
Depth : 8.1"